Terms of Service

PROCESSING

Typical processing includes orders being processed and shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays. We cannot guarantee changes once an order is placed. However, if you need help, please contact our customer service department by email at cs@aanvicollectives.com with as many details as possible, and we will try our best.

DOMESTIC SHIPPING

Enjoy FREE SHIPPING on all orders within the contiguous U.S. over $99. Once picked up and scanned by our carrier, transit times will vary depending on the shipping method and delivery destination. You will receive your shipping confirmation email as soon as a label is created for your order. The tracking status of your shipment may take up to 48-72 hours to update. Once shipped, an order's tracking information is outside of our control. As much as we'd like to be there, the final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

EXPEDITED SHIPPING

We offer expedited shipping options for contiguous domestic orders. Pricing depends on the destination and weight of the package. Please consider our 2-3 business day processing window when planning your order. For example, orders placed on Thursday or Friday with UPS 2-Day shipping will likely arrive the following Monday or Tuesday and will not arrive on Saturday or Sunday.

This is our carrier's shipping policy. Once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more information or assistance with your order, email our Customer Care team at cs@aanvicollectives.com.

INTERNATIONAL ORDERS

We are not currently offering international shipping outside of the U.S. If and when we do, those destinations will be listed here. Shipping rates are calculated by weight and delivery destination.

EXCHANGES + RETURNS

If you are not satisfied with your product, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange. YOU ARE RESPONSIBLE FOR RETURNING THE PRODUCT TO US.

To start the process, please contact us at cs@aanvicollectives.com. We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take time for your bank or credit card company to process and post the refund to your account. If more than 15 business days have passed since we approved your return, please contact us at cs@aanvicollectives.com.

DAMAGES & ISSUES

Please inspect your order upon arrival and contact us immediately if the item is defective, or damaged, or if you received the wrong item. This allows us to evaluate the issue and make it right. If your order arrived damaged, please send us an email within 48 hours of receiving your order, including photos and a description of the damage. Please report damaged products within 48 hours and before using the product for the first time. For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.

EXCEPTIONS

Unfortunately, we cannot accept returns on sale items or gift cards.

Note: Candles, wax melts, and other related products can soften or melt when shipping during warm temperatures. We cannot be held liable for products that melt due to prolonged exposure to hot temperatures. We strongly advise you to arrange for your order to be delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt, and we cannot be held liable for such damage.

NOTE: We are unable to cover any shipping fees. Discontinued items, clearance items, limited collections/releases, and gift cards are also considered final sales and are not eligible for returns, refunds, or exchanges.

This website is operated by Aanvi Collectives. Throughout the site, the terms "we," "us," and "our" refer to Aanvi Collectives. Aanvi Collectives LLC offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, complete, or timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which is provided for reference only and is not necessarily current. We reserve the right to modify the contents of this site at any time but are under no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) at any time without notice.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [Privacy Policy].

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. This right may be exercised on a case-by-case basis. We also reserve the right to limit the quantities of any products or services that we offer. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for a product or service on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same customer account, using the same credit card, and/or orders with the same billing and/or shipping address. If we make changes to or cancel an order, we may attempt to notify you via the email and/or billing address or phone number provided at the time of purchase. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all transactions at our store. You also agree to promptly update your account details, including your email address and credit card numbers with expiration dates, to ensure smooth transactions and communication.

For more details, please review our Refund Policy: [Refund Policy].

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no monitoring, control, or input.

You acknowledge and agree that we offer access to such tools on an "as is" and "as available" basis, without warranties, representations, or conditions of any kind and without endorsement. We assume no liability arising from or related to your use of optional third-party tools.

Any use of optional tools provided through the site is entirely at your own risk and discretion. You should ensure that you are familiar with and agree to the terms provided by the relevant third-party provider(s).

In the future, we may offer new services and features through the website, including new tools and resources. Such new features and services will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for evaluating the content or accuracy of third-party materials, and we do not warrant or assume liability for any third-party websites, products, or services.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or other transactions made in connection with third-party websites. Please review third-party policies and practices carefully before engaging in any transactions. Any complaints, claims, concerns, or questions regarding third-party products should be directed to the respective third party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a
request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether
online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any
time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any
comments that you forward to us. We are and shall be under no obligation (1) to maintain any
comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any
comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole
discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or
otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third party, including copyright,
trademark, privacy, personality, or other personal or proprietary right. You further agree that your
comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any
computer virus or other malware that could in any way affect the operation of the Service or any related
website. You may not use a false e‑mail address, pretend to be someone other than yourself, or
otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for
any comments you make and their accuracy. We take no responsibility and assume no liability for any
comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: [Privacy Policy]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as outlined in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is'; and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Aanvi Collectives, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Aanvi Collectives LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 15 - SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services or when you cease using our site. If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may also deny you access to our services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service, along with any policies or operating rules posted by us on this site or in relation to the service, constitute the entire agreement and understanding between you and us, governing your use of the service. They supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including but not limited to any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at cs@aanvicollectives.com. Our contact information is posted below:

Aanvi Collectives, LLC

cs@aanvicollectives.com

2626 S Loop W

Houston, Texas 77054

Or you can always contact us for any return questions at cs@aanvicollectives.com.

FAQs

How long before my order ships?
Most orders ship within 3-5 days assuming the items were in stock, there were no changes to the order,
and depending on the shipping service selected during checkout if applicable. In the event there may be a
particular delay due to unforeseen circumstances we will reach out.

Is there a 'local pickup' option, if I am nearby and want to save on shipping charges?

No, this option is not available at this time.

How can I keep my candles looking their best?
Candles may discolor or fade when exposed to intense light for extended periods or if stored in warm or humid areas. We do not recommend displaying your candles in direct sunlight, under fluorescent lighting, or in other strong illumination for long periods. Wax will soften in temperatures over 80°F. If storing your candles for an extended period, keep them in a cool, dry place.

What kind of Wax do you use?

We use multiple types of wax, depending on the product, and the specific wax type will be listed on each individual product page. However, most of our products are made from soy blends and coconut blends.

What kind of Wicks do you use?

We use multiple types of wicks, including cotton-core wicks, flat-braid wicks, and threaded cotton wicks. Each wick type has various benefits, such as maintaining rigidity to keep the wick centered or reducing soot and smoke. We do not use lead wicks—lead wicks have been banned in the U.S. for many years.

Do I really need to trim the wick?

Yes, in most cases. You should trim the wick when necessary, especially if you notice a carbon "mushroom" on top of the wick or if the wick seems excessively long.

For best results, trim the wick to 1/4 inch before lighting your candle. If the flame becomes too large or you see smoke or soot, extinguish the candle, trim the wick, and relight it.

Failing to trim your wick can lead to excessive flickering, smoke, and soot buildup. Keeping your wick trimmed ensures a safer, longer-lasting burn. Additionally, it prevents the wick from curling back into the wax—an issue primarily affecting non-cored wicks.

My candle is leaving lots of wax on the sides of the container after burning it. Why?

A small amount of wax "hang-up" on the sides of the container is normal, especially in the early burns. It often resolves itself over time. However, excessive wax buildup (over 1/4 inch) or severe tunneling (a hole down the center) can occur due to several factors, including:

Poor candle-making quality (not an issue with our products)
Wick issues during production
Not burning the candle long enough per session

To prevent tunneling, burn your candle for at least 3–5 hours per session to allow the wax pool to reach the container’s edge. Our candles are made with premium ingredients and extensively tested to minimize these issues, but following proper burn guidelines will help ensure an even burn.

Why do I sometimes get small puffs of smoke coming from my wick and flame?

This can happen for a couple of reasons:

Wick length – Ensure your wick is properly trimmed as mentioned above.
Drafts – Candles placed near windows, vents, doors, or high-traffic areas may flicker due to air movement, causing small puffs of smoke.

Unless the smoking is constant, there’s no major cause for concern.

There is a mushroom bloom head on my wick after burning? What is it?

A carbon buildup, commonly known as a "mushroom," can form on the wick after burning. This is especially common in highly fragranced candles, as fragrance oils travel up the wick while burning.

A mushroom head is a good indicator that it's time to trim your wick before relighting. Be sure to let the candle cool and harden before trimming to avoid wick debris falling into the wax.

For any further questions, feel free to contact us at cs@aanvicollectives.com.

How can I avoid making the candle smoke when I extinguish the flame?

To minimize smoke when extinguishing your candle, avoid blowing out the flame whenever possible. Blowing it out can create excessive smoke and may also cause melted wax to splatter accidentally. If you must blow it out, do so gently.

For a smokeless extinguishing method, we recommend using a wick snuffer, which safely and cleanly puts out the flame. Another effective method is placing the candle's heat-resistant lid over the flame, which will suffocate it in seconds.

Do your wicks contain lead?

No, not at all. Lead wicks have been illegal for many years, and we have never used them—nor would we ever.

Do you ship any day of the week including weekends?

We ship products Monday through Thursday to prevent them from sitting in hot warehouses over the weekend. This precaution ensures that your candles arrive in the best possible condition. If extreme heat is expected, we may further limit shipping to earlier in the week to prevent prolonged exposure to high temperatures in transit.

To minimize the risk of heat damage, we recommend:

Choose a delivery location where someone will be available to receive the package (such as a friend’s or family member’s house or your workplace if permitted).
Bring packages inside as soon as possible, especially during hot weather.
Take advantage of our early-week shipping schedule to reduce the risk of delays over the weekend.

Please note: We are not liable for melted candles or wax products due to extreme heat. While all shipments are insured, melted wax is not covered by FedEx, USPS, or other carriers.

We offer the following tips to avoid problems:

To help ensure your candles arrive in the best condition, we recommend the following:

Avoid home deliveries if no one is available to receive them. Packages left on a hot porch for extended periods can be damaged. If possible, have your order shipped to a location where someone will be present, such as a friend or family member’s house or your workplace (if permitted).
Bring your package inside as soon as possible. If your shipment is delivered to your home, try to retrieve it quickly and store it in a cool place to prevent heat exposure.
Take advantage of our early-week shipping schedule. We prioritize shipping Monday through Thursday to prevent packages from sitting in hot warehouses or trucks over the weekend.

Do you ship to PO boxes?

Yes, we can ship to PO boxes as long as there is enough space and your PO box accepts deliveries. However, this may limit shipping service options.

How long does it usually take to ship and receive my products?

Shipping times vary depending on the time of year. We typically ship orders within a few days. However, during hot summer months, shipments may take an extra couple of days so we can schedule them earlier in the week.

Transit times depend on the shipping carrier and your location, generally ranging from 3–7 days. You will receive tracking information once your order has shipped.

Please note:

Holiday seasons often cause shipping delays, which are beyond our control.
Pandemic-related issues (such as COVID-19) have also caused unpredictable shipping delays. Unfortunately, we have no control over this once the package leaves our hands.

What if an item is defective or damaged as it arrives?

Your satisfaction is our priority. If your product arrives damaged, please contact us via our "Contact Us" form on our website. Please retain all original packaging materials in case a return is necessary.

What if I really don't like the fragrance I ordered? Can I return it?

Unfortunately, we do not offer exchanges or returns based on personal fragrance preferences unless the candle has a defect. Fragrance preferences are highly personal, so we encourage you to read the fragrance notes and descriptions in each product listing before purchasing.

If you don’t love the scent you receive, consider gifting it to a friend, co-worker, or family member—candles make great gifts!

Can I refill or re-use my candle jars and containers when they are empty?
Due to the natural weakening of glass over time from bumps and scratches, we do not recommend refilling our jars for reuse as candles. Repeated exposure to heat can increase the risk of cracks or breakage.

However, our inspirational jars are "Keepsake jars! You can use them to store buttons, nails, cotton balls, potpourri, seashells, or other small household items. Additionally, most local recycling agencies accept empty candle jars along with other glass containers.

Why do most candles say to discontinue using the candle when a half inch of wax remains in the
bottom?

This is purely a safety precaution, and it is a standard recommendation from all candle makers and retailers.

As the wick nears the base of the jar, the glass can become extremely hot, increasing the risk of cracking, breaking, or damaging the surface underneath. To avoid this, we always recommend burning candles on heat-resistant surfaces and discontinuing use when about ½ inch of wax remains.